Here is a listing of Frequently Asked Questions and, hopefully, some helpful answers to make your trip more enjoyable:
Q: How many people fit in a Jeep?
Q: Where can I go?
Q: What if I get stuck or lost or break down?
Don’t forget that each rental requires:
Q: Do I need "off-road" insurance?
Jeep renters, and all public road users in this area, are required to stay ON-roads. “Off” road is when you leave the established road or trail and go romping willy-nilly across the landscape.
“On”-road is when you are driving on a named, numbered, public road or “trail” that is an established thoroughfare. Even roads like Broken Arrow and Diamondback Gulch are recognized public roads. So, even though we are using un-paved roads, we are not going “off” road. Clear as mud?
Q: What about bathrooms?
Q: Are gift certificates available?
A: We all make mistakes from time to time, and occasionally, one of our guests has an unplanned encounter with a rock, resulting in a dented bumper or mangled fender. Our goal is just to get the Jeep fixed and back out on the trail. The most common damage to Jeeps is very inexpensive, and can be settled immediately. If you have a minor mishap on the trail, here is what you might expect to pay:
For more extensive damage requiring a body shop, most guests choose to submit a claim to their auto insurance company to cover the cost.
Most importantly, we want everyone to be safe and have fun. Jeeps are replaceable, you and your family are not. We build and maintain our Jeeps for the utmost safety and capability on our local trails.
The most common error is just driving a little too fast. In the rocky terrain or Arizona’s more adventurous trails, you are literally moving at a walking or even a crawling speed. If the Jeep is bouncing, you are going too fast and risking banging your undercarriage, loosing traction, and just generally making for a rough ride for your passengersslow down to a crawling speed (that’s why it’s called “rockcrawling”) and everyone will be happier.
A: Usually not. We are in the Jeep business and understand that Jeeps will get dirty. We say "The only time you are likely to be charged a cleaning fee is if there is mud above the headlights or dripping off the upholstery." Our goal is to be able to clean the Jeep quickly and have it ready for the next guest. Very rarely a Jeep is so dirty that we have to take it out of service to properly clean and prepare it for the next customer. Here are some circumstances where cleaning fees ranging from $25 to $150 may be charged:
But, the number one reason we post information referring to "keeping the mud below the headlights" is this: if a guest drives a Jeep through water or mud too quickly, there is a significant chance that the motor can ingest enough water to cause severe engine or electrical damage, which results in an expensive recovery and repair bill--something we would like our guests to be able to avoid by just slowing down for any wet terrain. Driving responsibly not only saves the guest money but also ensures that our trails will stay open for future enjoyment.
Here is a photo of an acceptably dirty Jeep (no cleaning fee would be charged for this):
We hope these answers help you! If you don't find the answer you're looking for, please contact us!
Toll Free: 1-888-928-JEEP
Barlow Jeep Rentals
3009 W. Hwy 89a • Sedona, AZ 86336 • 928-282-8700 • Toll Free: 888-928-JEEP • FAX: 928-282-1759
Open 7 days, 8:00 am to 6:00 pm • Winter Hours: 9:00 am to 5:00 pm
All site content © Barlow Jeep Rentals LLC, all rights reserved