FAQ's

Here is a listing of Frequently Asked Questions and, hopefully, some helpful answers to make your trip more enjoyable:

1. How far in advance do I need to make reservations?
   
   
2. How many people fit in a Jeep?
   
   
3. Where can I go?
   
   
4. What if it rains?
   
   
5. What if I get stuck, lost or break down?
   
   
6. What should I bring?
   
   
7. Do I need "off-road" insurance?
   
   
8. What about bathrooms?
   
   
9. Are gift certificates available?
   
   
10. What happens if I damage the Jeep?
    
    
11. Will I be charged a cleaning fee if I bring the Jeep back dirty?

Q: How far in advance do I need to make reservations?
A: We recommend at least 1 to 2 weeks in advance for holidays, but we often have Jeeps available if you call us the same day.

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Q: How many people fit in a Jeep?
A: Our 2-door Jeep Wranglers seat four. Four-door Wranglers have five seatbelts--great if you have children, or adults who don’t appreciate crawling over the front seat to get in.

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Q: Where can I go?
A: Our Jeeps are permitted on ALL open public roads and 4x4 trails. Our knowledgeable and friendly staff will help you find trails suitable to your interests and desired level of adventure. We are happy to review trail maps with you, so that you will know how to find the trail, what you may expect with the current conditions, and how to handle the more adventurous parts of the trail. We have our favorite trails to recommend, but there are thousands of miles of trails in the area, so you will never run out of places to explore.

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Q: What if it rains?
A: It is unusual to get enough rain that it causes problems or closures on our trails. Our Jeeps are fully enclosable so that you may still enjoy the trails in comfort.

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Q: What if I get stuck or lost or break down?
A: Since our Jeeps are new, and we provide you with thorough trail information, it is unusual for our guests to encounter any difficulties or problems, but it does occasionally happen. If you have any questions or difficulties, please do not hesitate to call us immediately. We are happy to answer trail questions, render assistance, or coordinate any necessary recovery you may need.

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Q: What should I bring?
A: We recommend that you wear layered outdoor clothing suitable for the season and bring the following:

• at least one liter of water per person
• sturdy outdoor shoes, like hiking boots or athletic shoes
• camera
• sunscreen
• hat
• sunglasses 

Don’t forget that each rental requires:

• Valid driver’s license (25 years or older)
• Credit card
• Proof of Insurance

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Q: What happens if I damage the Jeep?

A: We all make mistakes from time to time, and occasionally, one of our guests has an unplanned encounter with a rock, resulting in a dented bumper or mangled fender. Our goal is just to get the Jeep fixed and back out on the trail. The most common damage to Jeeps is very inexpensive, and can be settled immediately. If you have a minor mishap on the trail, here is what you might expect to pay: 

• Fender flare: $150
• Bumpers: $100
• Shock: $100
• Windshield $250
• Tire: $300 

For more extensive damage requiring a body shop, most guests choose to submit a claim to their auto insurance company to cover the cost.  

Most importantly, we want everyone to be safe and have fun. Jeeps are replaceable, you and your family are not. We build and maintain our Jeeps for the utmost safety and capability on our local trails. 

The most common error is just driving a little too fast. In the rocky terrain or Arizona’s more adventurous trails, you are literally moving at a walking or even a crawling speed. If the Jeep is bouncing, you are going too fast and risking banging your undercarriage, loosing traction, and just generally making for a rough ride for your passengers—slow down to a crawling speed (that’s why it’s called “rockcrawling”) and everyone will be happier.

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Q: Will I be charged a cleaning fee if I bring the Jeep back dirty?

A: Usually not. We are in the Jeep business and understand that Jeeps will get dirty. We say "The only time you are likely to be charged a cleaning fee is if there is mud above the headlights or dripping off the upholstery." Our goal is to be able to clean the Jeep quickly and have it ready for the next guest. Very rarely a Jeep is so dirty that we have to take it out of service to properly clean and prepare it for the next customer. Here are some circumstances where cleaning fees ranging from $25 to $150 may be charged:

• If a guest returns the Jeep with muddy upholstery, we will not be able to use that Jeep for about 24 hours or the time it takes for us to shampoo the seats and let them dry.
• If a guest returns the Jeep with so much mud that it is clogging the engine, transmission, brakes or other critical systems of the Jeep, we will not be able to clean and return that Jeep to service quickly.

But, the number one reason we post information referring to "keeping the mud below the headlights" is this: if a guest drives a Jeep through water or mud too quickly, there is a significant chance that the motor can ingest enough water to cause severe engine or electrical damage, which results in an expensive recovery and repair bill--something we would like our guests to be able to avoid by just slowing down for any wet terrain. Driving responsibly not only saves the guest money but also ensures that our trails will stay open for future enjoyment.

Here is a photo of an acceptably dirty Jeep (no cleaning fee would be charged for this):

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We hope these answers help you! If you don't find the answer you're looking for, please contact us!

Toll Free: 1-888-928-JEEP

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